David Cortright says it well:
the thing that continues to amaze me is that smart people at successful companies still form weak visions based on features, assumptions and the competition, not on customer needs. [..] Executives ask the question “How are we going to beat [most successful competitor]?” Features are added just to put a check mark on the box. And when you ask why, nobody can say the true reason any of these things are a good idea. [..] all the effort spent ultimately amounts to nothing.
Amen to that, brother!
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