Philip Haine's articles on Product Vision, Innovation and Design

How to making the transition to DTV in time

Solving the Digital-TV switchover problem with process design.

I am not sure what is behind the proposed delay the DTV transition.  Millions will be without TV for a while while they make the transition  So what?  Will people really wither and die in large numbers if they miss Oprah for a day or two?  Will delaying really get more people to transition?

I (heart) Obama, but it sucks to see him expend precious first-hundred-days political capital — and money — on this self-correcting problem.  Leaving the schedules as is would have an economic perk: it would make the remaining 6 million households to buy converters or take the opportunity to upgrade their TVs — a nice boost infusion to consumer electronics retailers.

That said, if we are going to make them switch, there is probably a better way to go about it.

But first, some key observations:

  1. People tend to act reactively.  They won’t act until they sense a problem, which means further delays will not fully solve the problem.
  2. Reaching everyone with traditional ads for the switchover are extremely expensive, and of limited efficacy.  (See point 1.)
  3. Who says we have to change cold turkey?  Why not pull it off in stages?

Here is the design to steal:  Give stragglers increasingly bitter tastes of what will happen if they don’t switch.   Disable analog broadcast of regular programming, showing instead a 10-minute public-service infomercial loop on all analog channels, with a phone number and website for more information.

The five week schedule might look like this:

  • Warning shot:  Disable analog broadcasts for one hour next week during a low viewing period, say Monday 8-9 am. This will make headlines and get people talking.  Publish the schedule of analog brown-outs that every newscaster across the country will read.
  • Give people a week to switch, then fire the second warning shot:  Disable analog for 3 hours on a Saturday morning with the same message on how to transition.
  • Third warning shot a week later: Disable analog for 4 hours on a Sunday evening.
  • Fourth warning shot: Disable analog from 6-11 on a Monday night.
  • Fifth warning shot: Disable analog from 6-11 on a Thursday night.

Here is an even bolder approach:

  • Designate a Thursdays as no analog programming day.  Every week, turn off analog broadcasts for the whole day.

Two other refinements to the idea:

  • In additional to the tough love, station owners could sell advertising between replays of the public-service infomercial, but only to advertisers providing products and services involved in the transition.
  • If there is a local or national emergency, stations would be allowed to start re-broadcasting in analog for the public safety.

Of course this will be painful for viewers and advertisers.  But it will be way less painful than the cold-turkey approach.

Posted by Philip Haine on Monday, February 2nd, 2009 at 3:55 pm.
See similar articles in: Commentary, Designs to Steal.

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